Settlement Customer Satisfaction Rating
Upon confirmation that settlement has been effected, our clients are posted an appraisal form and each month one is randomly selected to win a $100 hardware or gardening voucher. These feedback forms enable Mint Settlements to monitor key performance indicators on how well we deliver the settlement process.
As the bulk of Mint's work is generated by repeat and referral clients, it is rewarding to see over 95% of all surveys consistently rate the quality of service, professionalism and standard of care at between 8/10 and 10/10. Considering we handle an average of 3,500 settlements per annum for properties valued in excess of $770,000,000.00, we are proud of this client rating.
Everyone who completes a feedback form has an equal chance of winning and the winner is published monthly on the website. Mint shares the contents of the feedback forms (excluding privacy details) with our referring real estate agents, land developers or mortgage brokers so that they are comfortable continuing to recommend Mint Settlements.
Daily Testimonials
Feedback forms are received daily from clients. Listed below are some of the questions asked and the responses to feedback forms received during the last week. (This section is updated daily so check back to monitor our ratings.)
On a scale from 1 to 10 (with 10 being excellent) did you feel that your Conveyancer was efficient, helpful, friendly and attended to your settlement in a professional manner?
9/10 Very helpful, things done quickly - G Turner from North Beach received 17/02/10
10/10 Very good service - B Hayeter from Maylands received 10/2/10
9/10 Efficient, helpful, friendly, available & polite - S F Nabi from Kenwick received 8/2/10
10/10 Claire was brilliant, very good & efficient - A Clune from Glendalough received 05/02/10
8/10 Clear & Helpful - M & S Wright from Hillarys received 02/02/10
9/10 - Claire was very professional & reliable - J Chak from Osborne Park received 28/01/10
10/10 Very polite & Friendly - S Elieff from Hamersley received on 18/01/10
10/10 Conveyancer was never too busy to deal with us and madde us feel comfortable with her decisions - D & H Keil from Winthrop received 14/01/10
10/10 Constantly advised - G Zalewski from Woodbridge received 13/01/10
9/10 Very professional - L Veal from Mt Helena received 7/01/10
5/10 - B & A Taylor from Kalamunda received 5/01/10
10/10 - All went smoothly - R Mason from Innaloo received 24/12/09
9/10 - G brown from Pingelly received 18/12/09
10/10 Our conveyancer dealt with a difficult settlement and went above and beyond to help our house settle - B & A Cashmore from Mandurah - Received 17/12/09
10/10 Helpfulness & Friendliness of the staff. Rebecca has a sound knowledge of the business & is very efficient - R Booker from Greenwood received 17/12/09
10/10 Just on the ball with everything - S & H Meyers from San Remo - Received 17/12/09
8/10 Claire was always helpful, followed through on requests & efficient - J Morrison from Bassendean received 16/12/09
10/10 Had a delay at settlement but Rebecca did a great job - P Dang from Winthrop received 2/12/09
9/10 Friendly, Helpful, Efficient & Approachable - J D'Souza from Warnbro received 30/11/09
10/10 We felt comfortable. The agent was in touch with us step by step - Z & S Kargar from Ballajura received 30/11/09
9/10 Friendly and efficient - W & L Lord from Coodanup received 30/11/09
10/10 - M & E Piccirilli from Atwell - received 27/11/09
10/10 One word "Communication" - S & S O'Neil from Hillarys - received 20/11/09
10/10 Congratulations & Many thanks to Patricia Turnbull - She was a true professional. Nothing was any problem to her and always in contact by phone or email - N Loud from Morley received 10/11/09
10/10- K & M Crump from Sinagra received 6/11/2009
9/10 Service was very helpful, made easily understandable & professional - H Shigeyoshi from Victoria Park received 6/11/09
10/10 Professional, courteous & provided advice as necessary - J Yewers from Bicton received 27/10/09
10/10 Trish Turnbull made buying our house easy and stress free - J & J Mchardy received 15/10/09
10/10 - M O'Brien received 14/10/09
10/10 - G & C NIxon from South Fremantle received 14/10/09
10/10 Patricia was kepping in touch and reminded us step by step what to do - P Targa from Bull Creek received 14/10/09
10/10 Always up to date with proceedings and kept in constant communication with us - A & J Povey from Wandi received 09/10/09
9/10 - L & R Simpson from Ballajura received 8/10/09
10/10 - Immediate action, very polite & informative - F & A Von Puttkammer from Oakford received 2/10/09
7/10 - S McEvoy from Jandakot received 30/09/09
10/10 Patricia was absolutely perfect. So kind & helpful & communicated wonderfully - J & C Taylor received 15/09/09
10/10 Always kept up to date, friendly, sense of humour & patient - K Townrow from Merridin received 12/09/09
10/10 Always available when needed - A Foley from Kinross received 08/09/2009
8/10 Great service and communication - K Thompson from Fremantle received 18/08/2009
10/10 Friendly, Professional service - W Lavender from Williams received 22/07/2009
8/10 would probably rate higher but have no other experience to compare - S Oates from Kelmscott received 21/072009
9/10 Very patient - L Howell from Mt Lawley received 06/07/09
10/10 - G Miller from Scarborough received 3/07/09
10/10 Always rang me promptly and did things when she said she would - R Sanderson received 22/06/09
10/10 Very pleased we were kept informed - R Noakes from Heathridge received 15/06/09
10/10 Very smooth transaction - P Cochrane from Connolly received 10/06/09
10/10 Very good follow up to make sure we had done what we needed to do & very friendly - J & D Fleming received 10/06/09
9/10 All negotiations were smooth and efficient - V Nichols from Leeming received 3/06/09
On a scale of 1 - 10, ( with 1 being Dissatisfied and 10 being satisfied,) please tell us how you would rate your overall impression of Mint Settlements?
9/10 Good quality of documents & information - G Turner from North Beach received on the 17/02/10
10/10 Very satisfied - B Hayter from Maylands received 10/2/10
9/10 There were no surprises from Mints end - S F Nabi from Kenwick received 8/10/10
10/10 Great job very happy - A Clune from Glendalough received 05/02/10
8/10 Do what they say they are going to do - M & S Wright from Hillarys received 02/02/10
9/10 - J Chak from Osborne Park received 28/01/10
10/10 - S Elieff from Hamersley received on 18/01/10
10/10 - Happy to quote a discount & gave peace of mind through settlement - D & H Keil from Winthrop received 14/01/10
10/10 - Return Client - G Zalewski from Woodbridge received 13/01/10
9/10 - Awsome! very friendly & easy to approach - L Veal from Mt Helena received 7/01/10
7/10 - B & A Taylor from Kalamunda received 5/01/10
9/10 Ongoing communication - R Mason from Innaloo received 24/12/09
9/10 - G Brown from Pingelly received 18/12/09
10/10 - Yet again they were exceptional - B & A Cashmore from Mandurah - Received 17/12/09
9/10 - Our experience tells me the business is staffed by completely friendly people who know settlement business -
R Booker from Greenwood - Received 17/12/09
10/10 - See Claire! Great Service - S & H Meyers from Sun Remo- Received
9/10 There were no problems throughout the settlement - J Morrison from Bassendean received 16/12/09
8/10 We have used Mint twice now and we will continue to do so in the future - P Dang from Winthrop received 2/12/09
9/10 Helpfull - W & L Lord from Coodanup received 30/11/09
10/10 We have settled with Mint Settlements 6 times and all with excellent service - A & S Kargar from Ballajura received 30/11/09
9/10 Service has improved over the years - J D' Souza from Warnbro received 30/11/09
10/10 M & E Piccirilli from Atwell received 27/11/09
10/10 - S & S O'Neil from Hillarys received 20/1109
10/10 - N Loud from Morley received 10/11/09
10 /10 Excellent, Rebecca Mclean professional to maximum - K & M Crump from Sinagra received 06/11/09
10/10 Professional service - H Shigeyoshi from Victoria Park received 6/11/09
10/10 - J Yewers from Bicton received 27/10/09
10/10 - J & J Mchardy received 15/10/09
10/10 - M O'Brien received 14/10/09
10/10 - Well planned, settlement proceeded without any hitches - C & G Nixon from South Fremantle received 14/10/09
10/10 - P Targa from Bull Creek received 14/10/09
10/10 Very pleasant dealing with you - A & J Povey from Wundi received 9/10/09
110/10 Very professional - F & A Von Puttkammer from Oakford received 5/10/09
10/10 Very professional overall - F & A Von Puttkammer received 02/10/09
7/10 S McEvoy from Jandikot received 30/09/09
10/10 Never had any issues - K Townrow from Merridin received 12/09/09
10/10 Very Very Very satisfied - J & C Taylor from Kununurra received 15/09/09
10//10 Very good service - A Foley from Kinross received 8/9/2009
9/10 Quick, Responsive & Professional - R Moyle from East Perth received 26/082009
9/10 - A Jamaal from Manning received 26/08/2009
5/10 - R Donovan from Dudley Park received 03/09/2009
9/10 always contactable or received calls back - T Healey from Lathlain reveived 07/09/2009
8/10 K Thompson from Fremantle received 18/08/2009
10/10 - W Lavender from Williams received 22/07/2009
8/10 S Oates from Kelmscott - received 21/072009
9/10 Positive, Friendly & Professional - L Howell from Mt Lawley received 06/07/09
10/10 - G Miller from Scarborough received 03/07/09
10/10 Efficiency - R Sanderson received 22/06/09
10/10 - R Noakes from Heathridge received 15/06/09
10/10 Claire was very helpful & professional & was a pleasure to deal with- P Cochrane from Connolly received 10/06/09
10/10 Excellent service - J & D Fleming from Roleystone received 10/06/09
9/10 - V Nichols from Leeming received 03/06/09
