We have been conducting client satisfaction surveys continuously for many years and our clients tell us that not all settlement agents are the same. Often their experience with other agents includes poor communication, limited follow up, potential problems that are not anticipated and settlements delayed unnecessarily.

Often these problems occur when a conveyancer is expected to handle too many settlements, sometimes without secretarial/typing support. If a conveyancer has too much to do, it limits their ability to keep on top of each file and communicate properly with you, or attending to the myriad of small things that will make a difference.

The quality of service you can expect is often directly measured by the fee you pay for the service. Be wary of accepting the lowest quote, always ask if there is a money back guarantee, is there a 24 hour contact line and how many settlements are their conveyancers expected to do each month.

To guide you through choosing the right agent for your needs we have developed a "Checklist for selecting a Settlement Agent". Email info@mintsettlements.com.au or ring 9481 4855 for your free copy.

"The bitterness of poor quality is remembered
much longer than the sweetness of a cheap price."

Confucius 551 BC - 479 BC